RETURN POLICY

THE KOOL IS NU • CREATIVE • CULTURE • THE KOOL IS NU • NUKOOL • GROWTH • INDIVIDUALITY • NUKOOL •

Last updated: 03-04-26

At Nukool, we want you to be happy with your purchase. If something isn’t right, we are happy to offer exchanges within the timeframe outlined below.

Exchange Window

All returns or exchanges must be requested within 7 days of receiving your order.

Requests made after 7 days from the delivery date will not be eligible for exchange.

Exchanges Only

We currently offer exchanges only.

We do not offer refunds, cash returns, or refunds to original payment methods.

Eligible exchanges may be made for:

• A different size
• A different item of equal value
• Store credit if the item is unavailable

Exchange Eligibility

To qualify for an exchange, items must be:

• Unworn
• Unwashed
• In original condition
• With all original tags attached

Items that show signs of wear, damage, or alteration will not be accepted.

Non-Returnable Items

The following items cannot be exchanged:

• Items marked Final Sale
• Worn or washed items
• Items returned after the 7-day window

Exchange Process

To request an exchange, please contact us at:

support@nukool.com

Include:

• Your order number
• The item you want to exchange
• The size or item you would like instead

Our team will provide instructions for completing your exchange.

Shipping Costs

Customers are responsible for return shipping costs unless the item received was incorrect or defective.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.